Seniorlink first to earn LTSS Distinction from NCQA

Seniorlink CEO Tom Riley was quoted in McKnight’s Senior Living, discussing Seniorlink’s recent first-in-the-nation Accreditation from the National Committee for Quality Assurance (NCQA). 

Via McKnight’s Senior Living:

“We know that over 90% of people want to age with grace and dignity in their own home environment, and so are increasingly looking to home- and community-based services,” Seniorlink CEO Tom Riley told McKnight’s Senior Living. “This shift in LTSS from institutions to the community is creating demand across the nation from states and managed care organizations for high-quality services that are integrated, person-centered and efficient.”

Working toward the LTSS distinction standards offered Seniorlink an opportunity to analyze gaps in its program, and the company ultimately formalized critical incident tracking and oversight as a direct result, he said.

This is the second time that Caregiver Homes was awarded accreditation by NCQA. In 2014, the Seniorlink subsidiary was the first HCBS provider in the nation to receive NCQA case management accreditation, a comprehensive, evidence-based program that evaluates the quality of case management programs in provider, payer and community-based organizations.

“With this experience, we were well-positioned for re-accreditation in 2017 but had the opportunity to also demonstrate that we could achieve accreditation using the new LTSS standards,” Riley said. 

Hear more from Tom in the full article, click here!