Seniorlink’s VOICE for Dementia Care pilot empowers family caregivers and demonstrates improvements in outcomes, including reduced hospitalizations and ER visits

Boston, MA (October 18, 2018) — Seniorlink, Inc., a leading tech-enabled health services company, shared results of its novel VOICE (Vital Outcomes Inspired by Caregiver Engagement) for Dementia Care pilot that demonstrated how increasing the activation and confidence of family caregivers can lead to better outcomes for persons diagnosed with dementia, and reduce healthcare costs. The program is now available to health plans and providers. The announcement is being made today at the Connected Health Conference in Boston.

VOICE for Dementia Care is an evidence-based program designed to connect family caregivers with a professional coach, who offers guidance and support using clinical protocols through Vela.  The professional coaches from Seniorlink partner with existing care teams at health plans and providers. 

The program leverages established behavioral science and proven caregiver engagement techniques. A successful six-month pilot conducted in Indiana showed that activating the family caregiver reduced their burden and improved their confidence. This, in turn, empowered them in their critical role as family caregivers, resulting in a reduction in key clinical outcomes.

“Our model confirms that there is a strong relationship between reducing caregiver burden and improving outcomes,” said Jay V. Patel, Clinical Transformation Officer. “By combining the talents of our professional coaches from Seniorlink with the collaborative technology of Vela, the team was able to build trusted relationships with caregivers and existing care teams, meeting caregivers where they are in their knowledge, communication, confidence and care skills. This is the true meaning of family-centric care for our healthcare system.”

The VOICE for Dementia Care program aims to increase caregiver engagement; improve key caregiver outcome measures such as knowledge, confidence and attitude; and improve patient outcomes, such as reducing hospitalizations and emergency department visits. The program focuses on four key areas of coaching support: understanding dementia, communication skills, caregiver self-care, and managing dementia patient behaviors that can be challenging. The following results compare the six months prior to the pilot and the six months of active coaching during the pilot:

  • 20 percent decline in caregiver burden, such as a reduction in their physical and emotional stress
  • 13 percent increase in the confidence of caregivers, who felt bolstered by the insights and support received from coaching
  • 10 percent increase in caregiver activation, as measured by the collective change in knowledge, confidence and attitude
  • 18 percent decrease in hospitalizations
  • 51 percent drop in emergency department visits

The VOICE for Dementia Care program leverages Vela, Seniorlink’s HIPAA-secure care collaboration solution. Vela connects family caregivers, Seniorlink’s coaches, and care teams at health plans and providers. It’s available as a native app in the Apple Store and Google Play, and as a web-based application.

To learn more about the VOICE for Dementia Care program and Seniorlink, visit www.seniorlink.com.  


More insights like this:

  • Careforth Expands Offering of Coordinated Caregiving Services for Family Caregivers in North Carolina

    Available in 36 counties, new service provides financial assistance, expert coaching, and emotional support to caregivers of people of all ages. Careforth, a leading provider of caregiver support and resources, announced today that it is expanding its family caregiving services to include caregivers of people of all ages in North Carolina. Available to…

    Read more: Careforth Expands Offering of Coordinated Caregiving Services for Family Caregivers in North Carolina
  • Careforth Named a 2023 WWCMA WorkWell Massachusetts Awards Winner for Exemplary Worksite Health Promotion

    Careforth recognized for successful corporate health improvement and wellness program Careforth, an innovative caregiving company that empowers thousands of family caregivers across America to confidently care for their loved ones at home, is proud to have been named a 2023 WorkWell Massachusetts Awards program Award Winner for exemplary worksite health promotion in the…

    Read more: Careforth Named a 2023 WWCMA WorkWell Massachusetts Awards Winner for Exemplary Worksite Health Promotion
  • Badges of Accredited NCQA case management for 3 years and a Distinction NCQA long-term services and supports

    What happens when you put quality at the heart of what you do?

    Careforth celebrates achieving NCQA accreditation for its Caregiver Homes Network again We are happy to announce that Careforth’s Caregiver Homes Network Structured Family Caregiving service has again received a three-year Accreditation for Case Management with Long Term Services and Supports (LTSS) Distinction from the National Committee for Quality Assurance (NCQA). This marks the…

    Read more: What happens when you put quality at the heart of what you do?

Stay in touch with us.

Sign up for company news and ongoing caregiver resources delivered right to you.

You can unsubscribe anytime. Privacy Policy